OMG: T-Mobile Customer Gets $201,000 Bill Shock

Photo credit: WSVN.com

Celina Aarons would ordinarily get a T-Mobile wireless monthly bill of about $175, so you can imagine the shock when she read $201.005.44 as the “amount due” on a single bill.
“I was freaking out,” Celina Aarons told a reporter from a consumer-help segment on WSVN’s South Florida news program. “I was shaking, crying, I couldn’t even talk that much on the phone. I was like my life is over.”
As it turns out, her son, Shamir, had been on vacation in Canada and did not turn off his data roaming. He texted more than 2,000 times and used the phone to download videos. He would rack up charges of $1,300 to $2,500 at a time, not realizing that the bill was skyrocketing.
Aarons sought assistance from WSVN’s legal guru Howard Finkelstein, of the Fox affiliate’s popular “Help Me Howard” segment.
The station contacted T-mobile. Shamir had been billed $10 per megabyte. T-Mobile said they texted him several times to alert him of the soaring charges.
“T-mobile then did what they legally didn’t have to do,” Finkelstein said. “They lowered Celina’s phone bill from $201,000 to $2,500, and even gave her six months to pay that bill.”
Also read:
FCC, Consumers Union: Wireless Providers to Send Alerts on Plan Overages

3 thoughts on “OMG: T-Mobile Customer Gets $201,000 Bill Shock

  • October 19, 2011 at 3:30 pm
    Permalink

    Wow that is a huge shocking thing to receive. That is a very unpleasant surprise. But it was nice of T-Mobile to do that.

  • October 20, 2011 at 6:12 am
    Permalink

    Totally outrageous, insane and indignant. What company in their right mind would charge so much !?….i mean, this could have happened to anybody without warning, and it has happened to people (including me), but NOT SO MUCH !!!!!!!!! Would you pay this much for a computer glitch (bad algorithm) !?!?!?!?

  • October 23, 2011 at 1:11 pm
    Permalink

    This is ludicrous. No one should be expected to pay more than what would be deemed reasonable for a cell phone bill. I would contend that even $2,500 is unreasonable. For $200,000, you think Tmobile could have done more than send just text messages. They should have cut off service rather than continue to charge such ludicrous rates. Tmobile, even at $2,500, is making a big profit.

Leave a Reply

Your email address will not be published. Required fields are marked *