Celina Aarons would ordinarily get a T-Mobile wireless monthly bill of about $175, so you can imagine the shock when she read $201.005.44 as the “amount due” on a single bill.
“I was freaking out,” Celina Aarons told a reporter from a consumer-help segment on WSVN’s South Florida news program. “I was shaking, crying, I couldn’t even talk that much on the phone. I was like my life is over.”
As it turns out, her son, Shamir, had been on vacation in Canada and did not turn off his data roaming. He texted more than 2,000 times and used the phone to download videos. He would rack up charges of $1,300 to $2,500 at a time, not realizing that the bill was skyrocketing.
Aarons sought assistance from WSVN’s legal guru Howard Finkelstein, of the Fox affiliate’s popular “Help Me Howard” segment.
The station contacted T-mobile. Shamir had been billed $10 per megabyte. T-Mobile said they texted him several times to alert him of the soaring charges.
“T-mobile then did what they legally didn’t have to do,” Finkelstein said. “They lowered Celina’s phone bill from $201,000 to $2,500, and even gave her six months to pay that bill.”
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