The U.S. Consumer Financial Protection Bureau wants to live up to its name.
Created from Wall Street reform to prevent lender abuses of the past, the bureau today reminded Americans that they can go online, file and track complaints about credit cards, mortgages, bank accounts and services, student loans, vehicle and other consumer loans, and credit reporting.
Submitting a complaint and tracking your status is simple and secure, the bureau said.
“Every complaint helps us in our work to supervise companies, enforce federal consumer financial laws, and write better rules and regulations. You speaking up gives us important insight into the issues you face as a consumer,” said Scott Pluta, chief of staff and acting assistant director for consumer response at the bureau.
The fastest way to get started is to go consumerfinance.gov/Complaint. If you need help while you’re online, you can chat with one of the bureau’s team members on the site.
You can also submit a complaint over the phone by calling us at (855) 411-CFPB (2372), toll free.
Their U.S.-based call centers can help you in more than 180 languages, and can also take calls from consumers who are deaf, have hearing loss, or have speech disabilities.
The bureau says that the best complaints are the ones that explain, clearly and concisely:
- What happened, including key details and documents,
- What you think would be a fair resolution, and
- What you’ve done to try and resolve it.
After you’ve submitted your complaint, you can check its status at consumerfinance.gov/Complaint or by calling us at (855) 411-CFPB (2372).
They’ll also send you email updates along the way.