Overwhelmed UPS, FedEx Still Working on Christmas Deliveries

Overwhelmed UPS, FedEx Still Working on Christmas DeliveriesBad weather, a shorter holiday season and a surge in online purchases contributed to shipping problems for UPS and Federal Express as some U.S. customers failed to get their Christmas gifts delivered before the 25th as promised.
Most of the widespread delays seem to fall upon UPS, which apologized to customers, blaming mostly bad winter weather and a high volume of online commerce. FedEx also is rushing to get Christmas packages finally delivered, but the company said its issues were more sporadic, rather than widespread.
Customers for both UPS and FedEx posted angry comments on the Facebook pages of both shipping giants, although many other customers came to the defense of the two companies’ delivery personnel.
Said one commentator on the UPS Facebook page: “Dear UPS: I am sorry people are blaming you for ruining their Christmas. They forgot what Christmas is really about and that the real gift isn’t what you bring in your brown truck.”
Nonetheless, there were many frustrated customers who had been told they ordered early enough to get their shipments before Christmas.
“It doesn’t even matter if only one package wasn’t delivered,” said another visitor to UPS’ Facebook page. “If someone orders something on the 23rd and sees that there is a guaranteed delivery method and then PAYS that fee for service, they have every reason to expect that it is provided.”
The issues with Federal Express deliveries were not the result of any “major service disruptions in the week before Christmas despite heavy volume,” said a FedEx statement.
FedEx spokesman Scott Fiedler told The Associated Press: “We’re sorry that there could be delays and we’re contacting affected customers who have shipments available for pickup.”
UPS updated its statement Thursday: “UPS experienced heavy holiday volume and is making every effort to get packages to their destination as quickly as possible. UPS has resumed normally scheduled service on December 26. For the most-up-to date information, click here to track your specific shipment’s progress on UPS.com.”

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