We've All Been There: Consumer Reports Gets 'Earful' of Car Buying Complaints

We've All Been There: Consumer Reports Gets 'Earful' of Car Buying ComplaintsConsumer Reports asked its Facebook followers about their biggest complaints from their car-buying experience.
“We got an earful,” CR said.
Bad sales reps and the amount of time it takes were mentioned. And there’s that annoying sales guy that keeps going back to check on something before returning with an answer.
In the end, the most positive comments were from buyers who did their homework, CR said. “I researched the real price of the car,” Kevin said. “Coming from a position of strength and knowledge helped a great deal. And be willing to walk out, and make it clear you will.”
Here are CR’s representative samples of car-buying complaints we can all relate to:
Charles: “Why do they still do that ‘get-up-and-go-check-on-something’ rigmarole?”
Jim: “The worst part for me is to do all the homework and have the facts and figures with me, and still have a sales/finance manager talk to me like I’m stupid!”
Dianne: “Because I am a woman, most dealerships suffer from ‘dumb-broad syndrome’ and assume I know squat. I surprised a few salesmen by knowing more than they did about the car.”
Kelly: “Don’t ever ask me ‘if I am the sole decision-maker’ in my household if I am the only person at the dealership test-driving the vehicle. No sale for that salesperson!”
Stephen: “Getting the runaround on the phone when calling with an offer based on Internet pricing. They always say that you really need to come in to talk price, which is a huge time dump.”

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