You might want to think again about putting valuable camera equipment or anything fragile in carry-on luggage. That’s because the airline may require you to check that carry-on in the event of an overcrowded flight.
That’s exactly what happened to passengers on Air Canada Flight AC137.
This short video (see below) was shot on Thursday by Dwayne Stewart of Vancouver, while he was waiting to fly home on Flight AC137 from Toronto’s Pearson International Airport.
Some passengers had to check their carry-on luggage at the gate, he said.
The video runs a little over a minute and shows a baggage handler tossing items from the top of a movable staircase into a bin, which a second handler then moves into a nearby vehicle. The drop could be as high as 20 feet.
“We were so shocked we had to laugh … it looked comical, it looked like it wasn’t real,” Stewart told CBC News.
Air Canada said in a statement, and in a comment on YouTube, that it is “extremely disappointed” by the video.
“This clearly goes against our standard baggage handling procedures which dictates that gate-checked bags are to be hand carried down to the ramp,” the airline said. “An investigation into this has been launched.”
Stewart said he flies on Air Canada at least twice a month.
“This was luggage people brought on the aircraft with the expectation they were going to hang on to it. When I do that I know I put valuable things in my luggage. I might have a camera. I might have gifts for my kids,” Stewart added.
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