Consumers more commonly associate product recalls with automobiles, rather than with smartphones, since glitches on mobile devices are often fixed with operating system updates.
But Apple has announced an all-out recall on a limited run of its iPhone 6 Plus smartphones. Apple said it will fix a batch of these new smartphones that are taking blurry photos.
Apple’s website says the issue applies mostly to phones sold between September 2014, when they were released for sale, and January 2015. These phones may have a defective component in the camera and will take fuzzy pictures, the company said.
The issue is with the iSight camera on the back of the iPhone 6 Plus — and not the “selfie” camera — according to the company.
“Your iPhone will be examined prior to any service to verify that it is eligible for this program and in working order,” Apple said.
Apple said it will replace the cameras for free. Affected customers can go to an authorized service provider, any Apple store, or contact technical support to set up a swap. The company emphasized that wireless carriers are not able to fix the issue.
Additionally, “If your iPhone 6 Plus has any damage such as a cracked screen which impairs the camera replacement, that issue will need to be resolved prior to service. In some cases, there may be a cost associated with the repair,” Apple says.